Legal

By placing an order with Elite 4 Trading & Grading Ltd you agree to these terms. Please read them carefully before purchase.

Who we are. Registered in Northern Ireland. Company Number: NI734512. Registered office: Unit B5 & B6, Fountain Centre, 11 College Street, Belfast, Northern Ireland, BT1 6BT.

Orders. All orders are subject to availability and confirmation of payment. We reserve the right to decline or cancel an order at any time before dispatch; in that event any payment taken will be refunded in full.

Pricing. All prices are shown in GBP (£) and include applicable UK VAT where required. Prices may change without notice; the price at the point of order confirmation applies.

Card grading submissions. Grading services are performed by third-party partners (PSA, Beckett, TAG, Get Graded, Arkezon). Turnaround times are estimates only and not guaranteed. Grading outcomes are determined independently and are final. We act as a submission facilitator and are not liable for a grader's outcome or delays outside our control.

Sell & Trade. Submitting a collection for assessment is not an offer to purchase and creates no obligation on either party. Any offer we make is valid for 14 days. You confirm you are legally entitled to sell or trade the items submitted.

Liability. To the extent permitted by law, our liability for any single order is limited to the amount paid for that order. We are not liable for indirect or consequential loss.

Governing law. These terms are governed by the laws of Northern Ireland. Disputes are subject to the exclusive jurisdiction of the Northern Ireland courts.

We want you to be delighted with your purchase. If something isn't right, the following applies.

Change of mind (online orders). Under the Consumer Contracts Regulations 2013 you have 14 days from receipt to notify us of cancellation. Items must be returned unused, in original condition and packaging. Refunds are made within 14 days of us receiving the returned goods. Return postage for change-of-mind cancellations is the buyer's responsibility.

Faulty or misdescribed items. If an item is faulty or not as described, contact us at info@elite4trading.com within 14 days of receipt. We will arrange a replacement or full refund, including return postage.

Graded cards & sealed product. Graded slabs and sealed TCG product are non-returnable once opened, except where faulty or misdescribed. This does not affect your statutory rights.

Card grading submissions. Fees paid for third-party grading submissions are non-refundable once a submission has been sent to the grading partner.

How to return. Email info@elite4trading.com with your order number and reason. We will confirm instructions before you return anything.

Dispatch. Orders are dispatched within 2–3 working days of confirmed payment. You will receive a confirmation when your order ships.

UK shipping. Standard UK delivery is charged at checkout. Tracked shipping is used for all orders. Estimated delivery 2–5 working days after dispatch.

International shipping. International orders are sent tracked and insured. Customs duties and import taxes are the buyer's responsibility.

High-value orders. Orders above £250 are sent fully insured and require a signature on delivery.

Collection. Free collection is available from our Belfast premises at Unit B5 & B6, Fountain Centre, 11 College Street, Belfast, Northern Ireland, BT1 6BT.. Select collection at checkout and we will email when your order is ready.

Lost or damaged parcels. If a parcel is lost or arrives damaged, contact us within 7 days with photos where applicable. We will pursue the carrier claim and arrange a replacement or refund.

This policy explains what personal data we collect, why, and how we use it.

What we collect. Your name, email, shipping address and payment details when you place an order; details you submit via the Sell & Trade form; and anonymous analytics about site usage.

How we use it. To process and deliver your orders, respond to enquiries, provide grading and Sell & Trade services, and send order-related updates. We do not sell your data.

Payments. Payment is processed by our payment provider (Base44 Payments / Wix). We do not store full card details on our servers.

Sharing. We share data only with service providers who help us operate (payment, fulfilment, email) and where required by law.

Retention. We keep order data for as long as needed to provide services and meet legal/tax obligations.

Your rights. You can request access, correction, deletion or portability of your data by emailing info@elite4trading.com. Complaints may be made to the ICO (ico.org.uk).

Cookies are small files stored on your device that help the site function and improve your experience.

Essential cookies. Required for the shopping cart, checkout and login to work. These cannot be turned off.

Analytics cookies. Help us understand how the site is used so we can improve it. These are anonymous and aggregated.

Managing cookies. You can control or delete cookies via your browser settings. Disabling essential cookies will affect cart and checkout functionality.

We aim to resolve every concern quickly and fairly.

How to complain. Email info@elite4trading.com or call +44 28 9013 9443 with your order number and a description of the issue. We will acknowledge within 2 working days.

Resolution. We will investigate and aim to resolve complaints within 14 days. If a resolution will take longer, we will keep you updated.

Escalation. If you are not satisfied with our response, you may refer the complaint to the Consumer Council for Northern Ireland or, for online disputes, the EU Online Dispute Resolution platform.